Meanwhile, some users calling the Apple recall hotline are also experiencing difficulties, having their phone calls terminated without ever talking to a human. Many users with batteries inside the stated range of serial numbers are receiving apparently erroneous messages indicating that their batteries are not covered by the recall when attempting to use the online request method. UPDATE: Some users are having issues using the online support system in order to request replacement batteries. I think I'll wait until they get the bugs worked out." "My wife's battery has a serial number starting with 6C514, which is in the CPSC range range but not in the Apple range. UPDATE #2 In addition to the issues with rejected serial numbers (noted below), there appear to be discrepancies between the serial number ranges listed on Apple's site and those listed by the CPSC (Consumer Product Safety Commission).įor instance, the CPSC page lists one iBook range as: 6C510-6C552, while Apple's page lists the (assumed) same range as: 6C519-6C552. UPDATE #3 Several users who were previously experiencing erroneous rejection of their serial numbers are now reporting that the same serial numbers are now being accepted, indicating that Apple has resolved the initial issue.
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